 Printing FAQs |
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Q. Does Zamage put any finish on the media (paper or canvas) once it is printed?
Q. What is average life span of a Zamage Giclée print?
Q. Is the ink waterproof?
Q. What is the largest dimension I can get printed?
Q. How long does it take for a reproduction to be completed?
Q. Can I pick up my reproduction at the facility rather than having it mailed?
Q. Where can I find out more information on Giclée printing?
Q. What is the highest printing resolution Zamage offers?
Q. What type of source files does Zamage accept?
Q. Do you provide scans of original paintings?
Q. Can I approve the proof of the print before it is reproduced?
Q. What happens when several stages of correction are needed?
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| Q. Does Zamage put any finish on the media (paper or canvas) once it is printed? |
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| All Zamage Giclée prints are treated with a special coating to give them further protection against moisture and abrasion, and in the long term against cracking and mildew. The coating also gives greater elasticity to canvas so it can be stretched more effectively. |
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| Q. What is average life span of a Zamage Giclée print? |
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All colors will fade over time, but as far as Giclée prints are concerned, some original watercolors will fade faster than a well-produced Giclée. Predicted display life depends on many variables including lighting conditions the quality of the paper or canvas on which the image is printed. Giclée prints, made with wide-gamut pigmented inks, are estimated by Wilhelm Research Institute to last over 120 years without noticeable fade.
PLEASE NOTE: All of our testing information comes from independent testing labs and the manufacturers of the materials we use. Please be advised that Zamage Digital Imaging, Corp. will not be responsible for any damage to our Giclée prints as a result of improper handling or from environmental conditions such as moisture, heat and light. |
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| Q. Is the ink waterproof? |
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| Yes. The inks are optimized for permanence and are waterproof when used in conjunction with our water resistant Fine Art Paper and Artist Canvas. |
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| Q. What is the largest dimension I can get printed? |
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| Zamage can print images up to "56" in width by any length. |
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| Q. How long does it take for a reproduction to be completed? |
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| Reproductions will be completed within a specified time frame based on the type of order. For specific information regarding your order, please contact our Customer Service Department by e-mail at custserv@zamage.com or by phone at 604.298.0085. |
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| Q. Can I pick up my reproduction at the facility rather than having it mailed? |
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| Yes. If Zamage is local to you, and you would like to pick up your reproductions, as well as see our facility, contact us to make the necessary arrangements. |
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| Q. Where can I find out more information on Giclée printing? |
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| Follow these links to learn some important background information about Giclée printing and for an overview of our digital reproduction process. |
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| Q. What is the highest printing resolution Zamage offers? |
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| At Zamage, our high resolution, full color Giclée prints can be printed at 1440 dpi (dots per square inch). |
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| Q. What type of source files does Zamage accept? |
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Our preference is to receive files submitted in TIFF, EPS, or compressed PSD format, but we can accept images created in almost any popular graphics or layout program for MAC and PC.
We can read files submitted on ZIP disc, or CD-ROM, and also accept files up to 10 MB via e-mail and 100MB via FTP. If you would like to send us your job on disk or CD, visit the contact page on this website for the appropriate mailing address. Also, please contact us for questions regarding how to properly prepare your image files, along with sending us a proof for color checking. |
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| Q. Do you provide scans of original paintings? |
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| While we prefer to work from 35mm slides or "4"x"5" transparencies for original Fine Art reproductions, Zamage can facilitate the complete process from hi-resolution scanning through to Fine Art framing. |
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| Q. Can I approve the proof of the print before it is reproduced? |
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| Yes. In our reproduction process, Zamage will first create a color proof, usually at a reduced size, printed on the actual media that will be used for the final reproduction. We evaluate this proof compared to the transparency, photograph or original artwork, and if there is significant variance in color, we perform additional color corrections and reprint the proof. This proof is then presented to the artist for evaluation and approval. The artist either approves the proof as is, or requests additional corrections. If corrections are requested, we perform them and provide another proof, and this process continues until the artist is satisfied with the intended output. |
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| Q. What happens when several stages of correction are needed? |
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| The need for additional corrections and proofs depends on many factors and is often difficult to predict. Some artists and photographers are more particular about precise color matching than others, and some original artworks use colors that are very difficult, if not impossible, to accurately reproduce. Some colors are more difficult to achieve on certain media, and some colors don't scan or photograph accurately, which in turn requires more work to correct. Because of our confidence in our skill and equipment, however, it is our policy to charge no money until the final proof is accepted. For more information please refer to our Satisfaction Guarantee. |
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