 FAQs |
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Q. What is your return policy?
Q. When will I receive my order?
Q. What if my order arrives damaged?
Q. What forms of payment do you accept?
Q. When do you apply the charges to my credit card?
Q. Can I cancel my order after it has been submitted?
Q. What if I don't want to place an order over the Internet?
Q. Do you charge sales tax?
Q. How do you ship orders?
Q. What is the cost of shipping and handling?
Q. Can I track my shipment?
Q. Will you ship to destinations outside the Canada and the USA?
Q. Can I ship to a location that is different from my billing address? |
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| Q. What is your return policy? |
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| At Zamage, we strive for the highest level of customer satisfaction. If you are not satisfied with your merchandise from Zamage, you may return it within 30 days of receipt and receive a refund. For additional information please review our return policy. |
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| Q. When will I receive my order? |
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| All items contained in your order must be in stock before it ships. If all the items contained in your order are listed as 'Availability: Usually ships in 24 hours' then your order will be shipped within 24 hours if unframed, and 3-4 days if framed. Once the order leaves our location, Canada Post delivery time within the U.S. usually ranges from 2 - 7 days. Express shipping options are available at an additional charge. |
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| Q. What if my order arrives damaged? |
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If the contents of the package arrive to you in a damaged condition please notify our Customer Service Department.
You can contact Zamage customer service via e-mail at custserv@zamage.com or call us at 604.298.0085. Be sure to tell us your order number, name, phone number, description of the damaged item(s), and the condition of the box. If the box shows signs of mishandling during shipping, save all packaging and put the merchandise back into the box. Do not throw anything out. Zamage will file a damage claim with the delivery service provider and arrange to have the package picked up for inspection. |
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| Q. What forms of payment do you accept? |
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| We currently accept payments using Visa. |
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| Q. When do you apply the charges to my credit card? |
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| Your credit card will be charged when your order is shipped from our warehouse. |
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| Q. Can I cancel my order after it has been submitted? |
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| At Zamage, we want to get your order out to you as quickly as possible. Because your order ships within 24 hours, it is not possible to cancel your order once it has been placed. |
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| Q. What if I don't want to place an order over the Internet? |
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| Although we encourage our customers to place their order using our secure online ordering system, you can place an order by telephone at 604.298.0085 between 9:00 am - 5:00 pm Pacific Standard Time. |
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| Q. Do you charge sales tax? |
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| Yes and No. Orders charged to customers in BC, Canada are subject to PST and GST. Other Canadian orders will be subject to GST only. Orders received from the USA or other international destinations are not taxed. |
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| Q. How do you ship orders? |
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| Most orders ship out via Canada Post. International orders ship out via Purolator Courier (Canada Post's International shipper). Zamage cannot deliver to a P.O. Box number. A street address and phone number are required for all shipments. |
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| Q. What is the cost of shipping and handling? |
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Our website will automatically calculate the correct shipping charges for you during the ordering process. You will be shown the correct freight charge prior to submitting your order.
The shipping charge for international orders is based upon the size, weight, and shipping destination of the item. You will be shown the shipping charges before you submit your order.
Shipments to destinations outside Canada and the U.S. may be subject to import duties, taxes, and customs clearance fees that are levied once the package is delivered. These charges are to be paid by the recipient at time of delivery or billed at a later date by the delivery service provider. |
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| Q. Can I track my shipment? |
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Yes. Once your order has shipped, Zamage will send an e-mail notification to you that will include a delivery tracking number. For orders shipped via Canada Post, you may use this tracking number to track your package at the Canada Post website, at:
http://www.canadapost.com/tools/dc/bin/dc_popup-e.asp |
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| Q. Will you ship to destinations outside the Canada and the USA? |
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| Yes. Purolator International is the most convenient option available when shipping orders outside the Canada and the U.S. The shipping charge on international orders is based on the size, weight, and shipping destination of the item. You will be shown the shipping charges before you submit your order, but Zamage cannot quote the potential duties and customs fees. These charges are to be paid by the recipient at time of delivery or billed at a later date as a courier invoice. The intended recipient will be considered the importer of record and must comply with all the laws and regulations of the country in which the goods are being received. Customs policies vary widely from country to country. Please contact your local post office or Purolator Courier office for further information about local duties, taxes, and customs regulations. |
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| Q. Can I ship to a location that is different from my billing address? |
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| To ship to another address, please enter your address in the billing information field and the shipping address in the shipping information field. Shipping information and billing information are handled separately in checkout process. |
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